A GLOBAL , CUSTOMER-CENTRIC TRANSFORMATION
TECHNOLOGY “ We foster a strong change management process where we make sure we communicate , evangelise and onboard our colleagues in all parts of the organisation ”
— Ash Shah , Global Program Director – Move to the Cloud , AXA
coffee together . Shah joins us at this new Paris office having spent three days with AXA ’ s Dubai Gulf business discussing the company ’ s transformation across that region . “ It ’ s pushing all parts of our organisation into that journey and bringing them onboard . It takes time and effort and engagement – but once you do that , you can see the end results . We ’ re monitoring , and can see we ’ re making good progress now ,” he enthuses .
In its ambition to become tech led , AXA is pushing technology across all sectors and geographies with both a strong global vision and local knowledge . “ Usually , we have a central team but we listen to the requirements and needs of our different business units and make sure they are a part of that journey .
We measure compliance , performance and KPIs at both a centralised level and a local entity and business level ,” says Shah . “ It ’ s also important to understand the various cultures AXA operates in and the pace and size at which they can make changes .” For example , AXA ’ s companies in growth markets will focus on establishing a presence while well – established entities might focus on innovation to remain competitive .
A GLOBAL , CUSTOMER-CENTRIC TRANSFORMATION
Currently , one of AXA ’ s key areas of development – and the element for which Shah is responsible – is its ‘ Move to the Cloud ’, whereby the business will come away from legacy technology
105 asia . businesschief . com