EDUCATION preventing a governance bottleneck and leaving the department free to tackle the most serious issues .
“ We have to drive for agile process and capability , where the users can actually do some selfchecks around these systems they need to use ,” said Callow , adding that a service which failed to meet requirements during a self- check would be subject to a more thorough investigation by the IT department . “ If we can deliver that agile approach , without always referring the user back to us , the IT department moves away from being the bottleneck . It ’ s really getting that balance of security and flexibility , and taking a risk-based approach to our decision and approval making .”
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