Solving Business Challenges Using Innovative Technology Solutions
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TECHNOLOGY THAT PAYS DIVIDENDS In industry the business case for technology investment is usually made by pointing to savings through automation , reduction in overhead costs and in headcount , but there ’ s always a benefit in terms of customer service too . In education the students and staff are the customer . “ We have led the student satisfaction tables among the universities of Victoria for a long time and that is really important to us because it grows our reputation and enrolment numbers . If we don ’ t do this work someone else will and we will become obsolete . All the innovations we are working on contribute to the ways we can respond to future students and improve our market position though innovation and disruption . We build back from student experience to the technology not the other way round !”
Of course IT is not all about the disruptive technologies . The
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