UNLOCKING FURTHER VALUE
CROWN WORLDWIDE GROUP
94 number of programmes to further track information .
“ Our data management systems allow customers to enter keywords that will link to indexed boxes or media and identify information storage where those keywords may exist . We ’ re able to then deliver those corporate memories back to an authorised customer and say , ‘ these files or tapes are ones that happen to contain those keywords ’. We keep track of who we ' ve delivered them to and when we will get them back ,” says Madrid .
“ We also have a large programme where data can be scanned , digitised using optical character recognition technologies and indexed for keywords . We can also redact data digitally to provide information , however customers might need it . It ’ s exciting , being able to connect back with customers and have total linkage as we go through the information journey .”
UNLOCKING FURTHER VALUE
Taking its digitisation process one step further , Crown has placed significant investment in robotic process automation ( RPA ), and honed initial pilots within its financial services activities .
With over 10 processes running through its expense claim administration , including validation , invoice extraction , and file setups , the company has brought in a number of partners to guarantee best-in-class .
“ We used a particular vendor for robotics and trained three of our staff , accrediting those individuals with a certification of RPA so that they can now build and maintain the robots themselves ,” explains Kenning .
“ It speaks to the training and development element , but also helps to cancel out some of that fear that ' s always evoked with new technologies coming in , turning our people into robots , etc .”
Thoroughly enriching the roles of its people , Crown Worldwide Group will continue to unlock further opportunities to transform the business . Situated in over 50 countries , all of its segments encompass different characteristics , delivering a unique edge to its overall business model . “ In the mobility business , we see that information is a much bigger
JULY 2018