TECHNOLOGY about , so much so he describes his team as “ more like a family ”. It ’ s an ethos which is well placed amidst the Philippines ’ family-focused culture .
“ I would say what also makes the company unique is our working atmosphere and high retention rate . We have a low employee turnover , which is a critical success factor in this industry . Because of this , we have a higher performance and service quality because every time you lose an employee you have to find a new employee and retrain them to the same level of quality .
“ I ’ m very supportive of open communication and believe everybody should speak their mind . We speak to each other on a first-name basis and we break down the hierarchy walls . We treat everyone as equal without tarnishing our roles and responsibilities and without sacrificing our respect for one another .”
By tapping into the local language , embracing the Filipino culture , and creating meaningful relationships with his employees , Nitsche has strived to create a positive work environment .
As such , he says that whilst other companies may list impressive values , they are taken to a new level at MBGSP .
“ Here at MBGSP we really embrace and live by our corporate values . Our values of passion , respect , integrity and discipline are a part of our DNA .
“ In order to showcase this , we created an annual corporate value award system , whereby our employees can nominate someone to receive an award for really displaying these values on a dayto-day basis .”
125
ASIA . BUSINESSCHIEF . COM