CHARTER HALL
AUSTRALIA & ASIA that as a funds manager , we can make the best decisions around doing what we do best , which is managing our investors ’ money .”
“ I think that as we succeed in this space – and a number of initiates have already been implemented or are in the process of being implemented – the focus is shifting towards the customer experience . It ’ s a continuous program of working with the business more broadly on a range of initiatives , focused on both automating and streamlining our core processes and systems , and also delivering new capabilities , new functionality , new reporting systems , and a big focus on our customer strategy .”
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