AUSTRALIA & ASIA initiatives that the Group is planning , he is making significant progress . At this month ’ s RealComm conference in Silicon Valley , the Australian property funds management group was the only Australian nominee for a prestigious Digie Award .
“ This nomination reflects the success of our strategy and recognises the depth of the skills and talent of our team and our ability to create a culture of innovation in order to deliver greater efficiency into our business processes .”
A three-stage process of change
With a wide range of objectives to tackle , the IT team at Charter Hall has been implementing a three-year transformation program aligned with the business objectives .
“ It ’ s been a very interesting couple of years . We ’ re about a year-and-ahalf into the Enterprise journey and we ’ ve completed our first launch of major projects , which have been quite varied ,” he says .
“ These include a range of initiatives to really simplify and streamline how we undertake our financial processes internally . For instance , we ’ ve just put in a new solution in terms of how we process tax , financial reconciliation and our transactional banking process .”
Charter Hall has also been doing a lot of work in the customer space , developing a customer strategy that is focused on understanding what their customers needs are and turning those needs into great customer experiences .
This has been no small undertaking , with Coleman collaborating with leadership from the property sector and marketing teams internally to develop more user-friendly customer portals , and
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