• Personalised services - Organised around three recognised life stage segments to provide professional support and training for clients and their family and close networks .
VALUES WITH MEANING In the same vein , he asked staff to help rethink the organisation ’ s values . “ We wanted values that mean something to us . They needed to link to the strategy and give people in professional practice a licence to operate in a way that is worth something to the client . They came up with Person Centred ; Collaborative ; Accountable ; Agile ; and Commercially Focused . The last of these was a real culture shift , Ron Hooton points out . “ To tell people who had been working for a charity for years that we want you to understand where the money comes from , where it is going , and the value the clients are getting from that expenditure was a really big step .” These values represent three
136 July 2016