AUSTRALIA & ASIA
need to be sensitive and tactful . “ It ’ s all about customer service ,” stresses Blazevic . “ Often we ’ re the first people visitors see when they get off the plane . Taxi drivers are asked for restaurant and hotel recommendations and what to see while they ’ re here . They also rely on us to get them safely to where they want to go . So our drivers have a role as ambassadors for our tourism industry and that is part of their training .”
Disruptive – or distrusted ? Blazevic is happy to work in a highly competitive environment , in which there are bus , light rail and community transport options as well as other taxi firms . But she is a passionate campaigner against the
unregulated , and in Queensland still illegal , Uber and other ride-sharing services . It ’ s not that she is against the technology : in fact GC Cabs was well ahead of the game when it launched its own mobile app in 2011 . Since then it has been refined by its developer MT Data , the company that designed GC Cabs ’ hyperefficient dispatch system , and can offer all that Uber can , and a lot besides . All GC Cabs vehicles are GPS tracked all of the time , and are equipped with in-car cameras , she points out . “ That is critical for the safety of the passenger and the driver . Universal Service Obligation ( USO ) regulations require Gold Coast taxis to be available 24 / 7 , 365 days a year and to pick up where and when they are called but just try
www . gccabs . com . au 101