Business Chief APAC+ANZ Magazine January 2020 | Page 55

THE BENEFITS AND CHALLENGES OF ROBOTICS AND RPA
moved to wherever it is needed . Currently , 19 of DHL ’ s sites in the UK are using co-packing .
THE BENEFITS AND CHALLENGES OF ROBOTICS AND RPA
While DHL sees many benefits from robotics and RPA , such as standardisation of its processes , increased productivity , increased efficiency and better use of employee talent by reducing time spent on repetitive tasks , it doesn ’ t shy away from the fact that innovation comes with challenges too .
When it comes to robotics , particularly picking robots , Kückelhaus explains that item complexity and speed is still a negative factor for robots that can pick items . When conducting tests , the robots could only pick limited shapes and sizes , in addition to picking 73 % less per hour than human associates . “ Technology combined with people is the best combination ,” he notes .
Other challenges include change management . “ We have taken a lot of effort to teach and develop people alongside our innovations ,” says Voss . “ It ’ s all about talking . We have many
forums where there is an open , constructive and positive dialogue around
55 asia . businesschief . com