KINGS TRANSPORT & LOGISTICS
parameters or rules the customers want , we can build it into a solution that we ’ ve got . We really try to assist not just the experience our customer has with us , but also the experience of our customers ’ customers . We feel that ’ s a really important part of the chain . We really work on that aspect of customer service and supply chain delivery process ,” said Cole .
“ Oftentimes , we find that our customers want exactly what we offer from our ProTrack System . However , for example , with Sigma , a key customer of ours , we have a custom system built just for them , which is built off the back of our ProTrack system architecture , but with some significant modifications that truly suit their business ,” said Cole .
“ As another example , we have a very reliable geo-coder in our systems . So , when the driver crosses a certain boundary , for example , 5km out from the point of delivery , an automated SMS or e-mail is sent to the customer , indicating exactly when the customer can expect their delivery ,” said Cole . This provides a number of benefits , including making sure the customer is there to process the delivery and ready for the fastest and most efficient delivery processing possible .
Kings can customise based on distance , time , ability to deliver photo PODs , etc ., to match the specific needs and wants of their customers , which tends to vary significantly between clients of different industries . “ We clearly communicate what we have to offer to our clients , describe our flexibility regarding those offers , and conduct needs analyses to determine their exact needs and wants , determining how we can work together to deliver those solutions ,” said Cole .
Furthermore , Kings looks for partners that match their own capacity to affect positive change with agility and strength . This made partnering with Leopard Systems and Fujitsu NZ a very natural choice . “ We have great relationships with both of these partners who are leaders in their field . Both are large enough to support the Kings business and
124 January 2015