Business Chief APAC+ANZ Magazine January 2015 | Page 118

KINGS TRANSPORT & LOGISTICS
In addition , growing client collaboration also promotes increased effectiveness and reach .
“ Our Video SOPs have been a really significant factor for both internal and external applications . People learn in various formats , and this allows them to learn through visual and audio aids , promoting a more comprehensive learning experience . Video SOP has been really strong , enabling us to improve the quality of service we can offer through driver training , safety protocols and specific operational requirements . And from a customer ’ s perspective , we also put together customer-specific video SOPs . For example , if we ’ ve got a driver going to do a certain task , before they do that task , we can provide them with videos of route rides , including video of what ’ s happening on and off site ,
118 January 2015