63 market dynamics and achieve future disaster preparedness to continue to create consistent experiences for end customers .
Similarly , organisations will look to ramp up their investment in robotic process automation ( RPA ) to handle fluctuating enquiries in a more costefficient manner . Automating backoffice support will become a growing priority for businesses , as leaders strive to streamline workflows and bolster a resilient human and machine workforce while resources are limited . Technology-enabled solutions coupled with effective human interactions will deliver long-term business benefits .
The new year will also be an opportunity for businesses to reflect on the quality of team cohesion that they were able to achieve throughout the pandemic . Collaboration will persist as the cornerstone of creating a socially enriched working environment .
businesschief . asia