HUMAN CAPITAL
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Business Chief APAC speaks to CEO of Teleperformance India , Aditya Arora on emerging workplace transformation trends in 2021
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ith the outbreak of COVID-19 back in March 2020 causing many organisations around the world to rapidly transform their workplace environments , it is clear that whilst the topics of employee experience , digital tools and remote working , as well as mental health and safety have always been important factors , they have certainly been brought under the microscope since the pandemic began .
As a result of this increased focus , KPMG states that with discussions “ moving beyond attracting and retaining talent to enabling and supporting a fully remote workforce with capabilities and technologies that are now deemed mission-critical ,” organisations that stand to succeed in the new remote workplace environment “ will plan for the entire workplace ecosystem and equip employees to support business operations .”
With this in mind Business Chief has asked Aditya Arora , CEO of Teleperformance India , six questions on how the working environment has transformed following the impact of COVID-19 .
2001 Teleperformance in India was established
190 +
Number of global clients Teleperformance , provides with Omnichannel Customer Service , Process Optimisation and Automation
2019 Teleperformance was named APAC Contact Center Outsourcing Service Provider of the Year by Frost & Sullivan
CEO Daniel Julien is the current Chairman of the Board and Chief Executive Officer
FEBRUARY 20201