Business Chief APAC+ANZ Magazine February 2021 | Page 27

motivated team who always striving to enrich the customer experience . They understand the importance of balancing design with user needs and technology in order to add value to our product . Their open-mindedness is aligned with Melco beliefs which enable us to design one of the best kiosks in our industry . We look forward to our continued partnership with KWDEZN .
Choosing Amazon Web Services ( AWS ) is a no-brainer . We ’ ve been working with the team for over 3 years and AWS is undoubtedly one of the most comprehensive cloud platform with unmatched experience and first-rated security . AWS has the most extensive global cloud infrastructure , it backs our worldwide expansion up perfectly . AWS has a huge range of service offerings and features which act as the enablers for Melco DX team to innovate and build faster , easier , and more cost-effective . Plus , they have one of the best talents in the industry – highly skilled , forwardthinking , extremely responsive and trusted , an absolute delight to work with . We can depend upon them for our most businesscritical applications .
In our partnership with Thoughtworks , we have created an industry-leading digital journey through collaboration in a number of areas . These include designing and delivering new service ecosystem for customers on China ’ s most widely used social media platform WeChat , Melco and ThoughtWorks collaborated closely together to learn about diverse users ’ behaviors , usage habits , and so on , ultimately delivering a WeChat Mini Program as the key customer touchpoint for engagement before , during and after the trip . Melco is the first in the resort and entertainment industry to make available direct hotel and restaurant bookings through a WeChat Mini Program .
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