RACING & WAGERING WA
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“ Regardless of what industry you ’ re looking at , to engage customers you need highlymotivated individuals that are offered a slick way of working with quality processes and quality technology pipelines ”
— Sam McCready , CIO / CDO , Racing & Wagering WA and performance . “ The organisation knew we needed to do things differently to take a large step up into the digital marketplace ,” he says .
The key to this has been establishing a working partnership between the business and technology teams . Digital transformation at RWWA remains people-centric . Initially , the two teams operated separately , leading to frustration and miscommunication . “ Once they had those frustrations ,” McCready says , “ they weren ’ t seeing eye to eye on how to actually unpack
FEBRUARY 2020