ARTIFICIAL SOFTWARE INTELLIGENCE
ARTIFICIAL SOFTWARE INTELLIGENCE
In addition to the aforementioned technology advancements for CSG , AI and software robot automation ( RPA ) are also part of its innovation portfolio . When it comes to AI , Seto sees great potential , particularly for applications such as forecasting costs and market stability within logistics . “ At the moment , I would say the AI we are using is on an operational level . For example , we have RPA systems that use AI and machine learning to process , data enter , and validate invoices and the key is that it continues to learn each time they carry out a task , increasing accuracy every time .”
Seto acknowledges that with innovation comes challenges , and in particular , he views education as a significant factor . “ Explaining the opportunities and abilities of innovative technology , creating a cultural shift from ‘ that technology has nothing to do with me ’ to ‘ how could I use that technology to help with what I am doing ?’ has been a big challenge .” Since joining the company , he has worked to kickstart an innovation lab concept . “ I think one of the biggest
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