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For the last two years Microsoft has been a proud partner and advisor to Cargo Services Far East , one of its key corporate customers in Hong Kong . During this partnership , Microsoft has been empowering the company on cost optimisation , operational efficiency and productivity .
" Our partnership with Microsoft started with implementing productivity suite Office 365 and business applications Dynamics 365 for our call center ," comments Glen Seto , Chief Technology Officer of Cargo Services Far East . " When we began the transformation journey , we looked at how we could enable the mobility of end users to increase productivity with a unified platform , while maintaining the security ."
To optimise call center processes and reduce overheads within the business , Microsoft has implemented Dynamics 365 solution for Cargo Services Far East . " The solution gives Cargo Services Far East the ability to provide its customers with a unified experience and timely responses , as well as reducing the need for manual work to be completed ," adds Lee .
In addition , Microsoft has been working with Cargo Services Far East to drive cost optimisation through providing intelligent cloud and data centre modernization services on Azure . " Currently we have started to move the company ' s call centers and data centers to cloud , says Lee , " afterwards , we will modernise the company ' s reporting architecture within its data warehouses which will allow the company to receive real time data analytics ."
Ensuring a good partnership comes down to one crucial thing : " knowing the customer ' s environment and understanding the company ' s challenges ," says Lee . As a trusted advisor of Cargo Services Far East , Microsoft provides modern workplace and cloud databases solutions to solve the company ' s business challenges . " At Microsoft we have multiple cloud solutions , three of which Cargo Services Far East is currently leveraging - modern workplace , business applications and intelligent cloud - to achieve their digital transformation journey ."
" This is not the end of our partnership with Cargo Services Far East ," says Lee . " We are continuously working with the company on this particular journey . These are just some of the company ' s developments that we are working on . We believe this partnership will keep on growing and benefiting both parties in the future ."
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