ENERGY about the customer .”
A central part of TasNetworks ’ customer theme is its Voice of the Customer program , which initially caught some off guard due to its vagueness .
“ Everyone asked , ‘ What is it ?’ And I said , ‘ We ’ ll figure it out along the way ,’” said Tas Networks CEO Lance Balcombe . “ A lot of people struggle with that because they want something tangible . That creates challenges for some people , when they ’ ve been used to dealing with certainty .”
TasNetworks has developed a Voice of the Customer Program to drive the focus on delivering quality service outcomes for its customers .
Despite its ambiguous nature , or perhaps because of it , Voice of the Customer is designed to reflect TasNetwork ’ s highly flexible nature , keeping customer satisfaction as the ultimate goal , rather than as secondary one .
www . tasnetworks . com . au 39