MINING
“ Our engineers are a big part of the sales process ,” says Van Rooyen . “ They go to the customer ’ s site , listen to their questions and solve their problems . They ’ re an extended part of the customer ’ s operation .”
According to Van Rooyen , because engineers work closely with the sales team , their expertise and experience designing and manufacturing the equipment enables customers to better understand how it works .
“ We can sell solutions right on the spot because our team knows what our customer ’ s needs are . In addition , the fact we have an in-house electrical solution provider adds significant value for our customers . We provide a consolidated system solution and essentially derisk the job for them right on the spot . It ’ s a huge advantage for us .”
To continue being a trusted partner with high value solutions , Nepean is looking to open offices in strategic locations to make buying and selling equipment more flexible for customers .
“ We ’ ve been importing from China for six years and we ’ ve learned our lessons ,” says Van Rooyen . “ We now have the processes in place and the feedback from customers to really set ourselves apart from our competitors .”
Company Information
INDUSTRY
Mining
HEADQUARTERS
Smeaton Grange NSW , Australia
FOUNDED
1985
EMPLOYEES
1000
REVENUE
N / A
PRODUCTS / SERVICES
Nepean is Australia ’ s leading privately owned engineering , mining services and industrial manufacturing organization . The company has unique capabilities to deliver high value , innovative and sustainable solutions for the world ’ s leading mining , construction and transport companies .
www . nepean . com / mining 79