“ The way we work , and subsequently the way we manage dispersed workforces , has changed forever by COVID-19 ”
— Aditya Arora , CEO of Teleperformance India
In addition to cloud based platforms , COVID-19 has accelerated the implementation of AI powered performance management tools . These tools provide technology-enabled learning and development opportunities , which can be assessed , measured , tracked and provide feedback via AI that is accurate , consistent and of high quality .
“ As a result , we can expect to see an ongoing trend towards the adoption of holistic cloud-based platforms and automated technologies in the back-office . As organisations race to contingency plan and prepare for unknown circumstances , organisations will ramp up their uptake of these virtual technologies to maintain consistent and seamless delivery .”
49 businesschief . asia