CHANGING MARKETS
TECHNOLOGY
“[ Digital transformation ] is about inspiring people with a new mindset to change their processes using technology to better serve the customer ”
— Verapat Chantaravannakul , Chief Information Technology Officer 133
CHANGING MARKETS
Combining a fast-moving market with its ambition to provide outstanding customer experience and change peoples ’ views on insurance , FWD Thailand has sought to utilise a blend of in-house and outsourced solutions . Whilst its in-house team has focused on its business domain and use of available technology , as well as all integration and all governance requirements , its exploration of new technologies has been outsourced with close collaboration along with in-house technology leaders . This provides the advantage of fast-moving technology skillsets and the alignment with business domain knowledge .
“ The cost of technology is approximately the same everywhere but when it comes to implementing these technologies , especially in the insurance industry , the customisation to fit local culture , regulation and local recreation is mandatory ,” explains Chantaravannakul .
“ The challenge is balancing the standard technology used which
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