SHERA PUBLIC COMPANY LIMITED
116 of the need to provide agile services , built with the customer in mind .
“ In the past , we made a product with a set choice of design , but consumers are now expecting products to be more varied in terms of patterns and colours . We need to be flexible enough to allow that trade off . This is something we are addressing . Another focus is on making things more solution centric ,” he explains .
“ Although we have been innovating on the product itself , we also need to be pushing forward the solution . Everything handled by us will be simplified , from purchasing the products to the installation by contractors . Another area of focus is customer needs for products that promote safer and healthier home living , these are example of things we are thinking about at the moment .”
Across its manufacturing operations , SHERA has been focusing on two essential areas : one being preventive maintenance , the other is quality control . Working alongside a number of vendors , SHERA has gained the
DECEMBER 2018