SUTHERLAND SHIRE COUNCIL
166 and software needed and iron out any problems with flexible working . Softphones were brought in to allow service teams to deal with calls when working remotely . The ‘ high-intensity , high-touch ’ movement and change management process led by the IT department was completed in less than four weeks , quite an achievement considering that MS Teams implementation was among the queued projects and that , before March , nobody had used it . Dimovski is already predicting that the new normal for SSC post-COVID-19 will be a hybrid of physical collaboration and remote working . Local government is one of those sectors , like law and real estate perhaps , which had been slower to move up to the digital plane .
She is quick to acknowledge the role played by third parties in this process , in particular PM-Partners , noting that “ they came to me with a myriad different solutions and gave us the level of support we needed at that time ”. Dimovski is a positive leadership advocate , specifically embracing the
AUGUST 2020