Customers
SUTHERLAND SHIRE COUNCIL
Customers
at Sutherland Shire Council
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consequent and sudden shift to home working for the vast majority of staff mandated an accelerated approach to delivering mobile working solutions .
“ We had to move at lightning speed , ready to respond almost instantly to directives from the federal and NSW state governments ,” Dimovski explains . “ We had to ensure that the whole business was working remotely , implementing Microsoft Teams and getting people used to that . Virtual council meetings had to be set up . We deployed every member of the IT team to the rest of the business , getting them together in daily huddles to see how the master plan we put in place might need to be modified as new guidelines came through .”
As well as collaboration tools , Dimovski implemented a VPN so that the whole organisation could log in remotely , adding dual-factor authentication . Remote working was a new concept for a large population , and at all levels of the organisation and the community . IT team members were available to set up the hardware
AUGUST 2020