SUPPLY CHAIN certifications . The Certification of ID Logistics ( CID ) works in parallel with ISO , alongside another certification , which the company calls LID ( LEAN of ID Logistics ). Whilst the purpose of CID is for staff to really focus on the daily operations of a logistics provider and micromanagement , the LID program involves value stream mapping , looking at waste and improving company processes step by step . Through these certifications , the company continually supports staff and promotes knowledge sharing in order to further develop high standards .
Operations Managers are tasked with monitoring KPIs on a daily basis , where they escalate and explain any deviations to the norm . Additionally , weekly and monthly operational reviews are implemented , on top of quarterly business reviews , documenting all performance , policy changes and any change in activity . “ Whilst business is in continuous change , we make sure that customer satisfaction remains a key focus ,” says Holley . “ The focus is simple - to make our customer happy and bring continuous positive change .
“ This is also what customers appreciate – since we are straight forward and organised , we are able to move quickly . Action to Customer and internal quick communication is key .”
Developing partnerships Through promoting the cross-fertilisation of knowledge and skills , ID Logistics develops strong
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