Embedding ethics Siju Johny took up this post in June 2013 , and faced the job of establishing world class supply chain procedures for the organisation at the same time effecting profound cultural change and establishing confidence in a sustainable and ethical sourcing policy . The eyes of the ministry , the employees , the supply chain community and above all the travelling public were on the new team . “ The focus has changed
The company runs express passenger train ( XPT ) services linking Sydney , Melbourne , Brisbane , Dubbo , Grafton and Casino . One of the complexities of running these services is that NSW Trains leases the track from private companies which derive 95 percent of their income from goods not passenger operators , explains Johny . Number of employees at NSW Trains ( Transport for NSW )
SUPPLY CHAIN problem within the industry . Apart from having fallen into the traps that affect large organisations in the public Supply Chain from silo thinking to a job-for-life culture and union strangleholds , a series of enquiries had revealed that long term suppliers had become entrenched , discouraging new entrants , and that money had changed hands to keep things like that .
Embedding ethics Siju Johny took up this post in June 2013 , and faced the job of establishing world class supply chain procedures for the organisation at the same time effecting profound cultural change and establishing confidence in a sustainable and ethical sourcing policy . The eyes of the ministry , the employees , the supply chain community and above all the travelling public were on the new team . “ The focus has changed
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to regional customers ,” he says .
The company runs express passenger train ( XPT ) services linking Sydney , Melbourne , Brisbane , Dubbo , Grafton and Casino . One of the complexities of running these services is that NSW Trains leases the track from private companies which derive 95 percent of their income from goods not passenger operators , explains Johny . Number of employees at NSW Trains ( Transport for NSW )
“ For an XPT to go over a certain speed the track has to be maintained more regularly and to a higher standard . We are a public service organisation having to work with private organisations whose driver is profit .”
Passengers complain to the operator if the service is slow , but that ’ s not the only metric and the last three years have seen a massive improvement in customer satisfaction . This has been achieved through customer surveys that identified ways to make their
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