QUEENSLAND BUILDING AND CONSTRUCTION COMMISSION
Well overdue for a digital overhaul , the Queensland Building and Construction Commission had a huge job ahead of itself after identifying the need to revamp its processes from the inside out . Eighteen months later , the Commission has almost concluded its digital transformation – and QBCC stakeholders are already reaping the rewards
As the state ’ s building and construction industry regulator , the QBCC has evolved into the thriving and multi-disciplined public service operation it is today . Every builder and contractor in Queensland performing building work must be licensed by the QBCC , which operates other core business services around dispute resolution , insurance and compliance .
When Ben Ward stepped into the role as its CIO in 2015 , he inherited aging equipment , sub-optimal systems and complicated processes in need of serious reform . For instance , many QBCC applications were not configured effectively , or were under-utilised , or duplicated with other ‘ like ’ applications , meaning many of the key applications were not well aligned with critical business processes .
Across its licensing , dispute resolution , insurance and compliance divisions , the QBCC knew it had the potential for improvement through the adoption of new technology and processes .
So , the QBCC zeroed in on two major areas for reform – digital transformation and technology transformation – and quickly got to work .
“ Over the past 18 months , we ’ ve undergone a digital transformation that has fundamentally shifted service delivery to QBCC customers ,” Ward shares .
“ Under the vision and drive of the Commissioner and Executive
146 August 2016