HASTINGS DEERING
MINING GLOBAL
The role of smart technology This ongoing desire to support customers was the primary catalyst behind the implementation of smart technology : It wasn ’ t until the team asked , “ How do we use technology to help our customers improve ?” that the idea of connected equipment was given life .
“ We have a lot of equipment that is monitored by a core team of people back in our reliability center , and we can give real-time advice to customers when there is an issue with a piece of equipment .
“ For example , we had a customer with a large piece of equipment that was being monitored . We noticed a sensor going a bit haywire back in our reliability center , so our condition monitoring analyst phoned the customer to let him know that something was not right . If it hadn ’ t been fixed , it very well could have resulted in a catastrophic failure that we later determined would have cost around $ 1 million in unscheduled and lost production ,” Mehmet revealed .
A match made in ( mining and construction ) Heaven As the largest Caterpillar dealer network in Australia – and one of the
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