CEO PROFILE
Q . How do you measure success ? Our customers often tell us what they like and what they don ’ t like , so we measure [ ourselves based on ] their satisfaction — which should always be improving .
We also look to our shareholders to ensure we provide the right return , and our relationship with the communities we live and work in is also a good indicator . Hastings Deering has a large geographic footprint extending across multiple towns and cities across four countries , and being a part of those communities — being respected within those communities — is very important .
For me personally , success is the legacy of leaving something behind when I am no longer here ; something that is sustainable and better than it was yesterday .
Q . How do you remain inspired in your day-to-day activities ? Knowing that our people work their
10 A ugust 2015