Fonterra Here to Everywhere
Fonterra Here to Everywhere
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101 company-wide IT survey , asking all employees to give feedback on the current IT tools and services available to them . Their answers provided Shore and his team with strategic focus areas , and a baseline against which they could measure future progress . “ We had good response rates that indicated they really valued the IT services and tools that enable their jobs ,” he continues , “ but it also highlighted areas of improvement . We then articulated a very practical IT strategy that was aligned with the overarching business transformation . The IT strategy and business strategy should be complementary , not competitive .”
The main problem , according to Shore , was that Fonterra ’ s IT capabilities were “ an inch deep and a mile wide .” He and his management team recommended an urgent transformation programme , focusing on three key areas . “ We need to articulate IT in non-technical terms to ensure it is understandable to anyone , at any level , from any department , rebuilding our infrastructure and operations including a significant enhancement of our business partnerships , and
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