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20. The managers who are directly involved in creating goods and service are known as 21. Who would typically have responsibility for carrying out human resource activities in a small, independent business? 22. Which of the following is NOT a specific requirement for being a successful human resource manager? 23. A ____ involves the set of expectations about the exchanges that occur between employees and employers. 24. A sporting goods retail company hires another firm to manage all of its payroll functions. This process is known as: 25. As the human resource field becomes more professional, more HR managers are acquiring the Human Resource Certification Institute (HRCI) credential. Which organization was instrumental in establishing that credential? 26. The modern term used to describe the management of people is 27. Both the military and its suppliers became more interested person-job matching during 28. The HRCI offers several certifications, including all of the following EXCEPT the 29. The widespread use of ____ has affected how HR systems are delivered. 30. Following the requirements of the American Disabilities Act falls under which particular goals of HR? 31. Refer to Scenario 1.1. Mr. See appears to be influenced by which era of management?