Facilitation Skills
This module is intended to help the user discover the appropriate occasions to use facilitation and
look at the key skills required to be an effective facilitator.
The module looks at what skills are needed to become an effective facilitator, covering areas such
as group dynamics, the roots of conflict and how to analyse options to find a way forward.
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Confidence and Assertiveness
The aim of this course is to encourage your confidence and assertiveness when dealing with
people and situations both inside and outside the workplace.
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Spelling and Grammar (Personal Skills Development category)
This eLearning module covers common mistakes in written English – from puzzling punctuation to
sneaky spellings. This refresher should help you to ensure your written work (from e mails to
reports) is of the highest possible standard.
This module should take about 20 minutes to complete.
(You will require flash player to view this module).
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Introduction to finance within Walsall
This module is intended to help participants to develop their understanding of finance within
Walsall Council.
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Equality and Diversity Foundation Course
Equality and Diversity are about us as people. They are key aspects of all jobs and of everything
that everyone does. The course is for Level 1 and 2 of the equality and diversity competencies:
1. Frontline staff – manual support – act in ways that support equality and value diversity
2. Officers – support equality and value diversityIt is also a good introduction for all staff and
managers working towards levels 3 and 4 of the Equality and Diversity Competencies.
This course can be found under the Equality, Safety and Wellbeing category on the eLearning site.
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Fire Safety Awareness training
Fire Safety Awareness training is now available to all staff as an eLearning module. There are
three versions of this module and staff should select the version which is relevant to the building
they work in. When you acces s the eLearning site (under the Equality, Safety and Wellbeing
category) you will see the following options: