New Delivering Operational Performance Video Suite and Resources Launch
The Chartered Institution of Railway Operators( CIRO) has launched a new suite of Delivering Operational Performance video learning resources, developed to support cross-industry operational capability and enhance professional understanding of the core drivers of performance across the railway system.
These new materials build on CIRO’ s commitment to practical, accessible learning by offering a modular video series paired with supporting documentation designed to help individuals and teams strengthen performance insight within live operational environments.
The suite has been created to support learners at all stages of their careers— from emerging leaders to experienced operators— and reflects a consistent focus on real operational behaviour, applied learning and whole-system thinking.
The Delivering Operational Performance videos draw together insight from experienced practitioners and operational leaders, covering topics including:
• Understanding performance measures and their impact
• The relationship between reliability, resilience and customer outcomes
• Managing variability in operations
• Performance planning, measurement and improvement
Each video is accompanied by supporting materials, including facilitator guides, reflective questions and case scenarios that encourage discussion and application within teams. Designed for both individual learning and facilitated group sessions, the resources help translate the content into practical workplace insight that can support performance improvement across functions and organisations.
CIRO developed these resources in response to industry feedback emphasising the need for practical, flexible learning that goes beyond theory. By combining short, engaging video content with structured reflection and application tools, the Delivering Operational Performance suite is intended to support continuous professional learning and dayto-day decision making.
The launch complements other CIRO cross-industry learning initiatives, including its Integrated Railway Operations Leadership Scheme( IROLS) programme and the Operational Leadership for Traincrew Managers training, demonstrating CIRO’ s continued commitment to strengthening operational capability and leadership across the rail sector.
Making the most of the resources
The Delivering Operational Performance video suite is available to CIRO members and industry partners. Learners are encouraged to use the materials as part of team workshops, professional development plans or reflective practice sessions, making the content relevant to both individual and organisational performance goals.
As rail continues to face operational complexity and changing customer expectations, accessible, practical learning resources such as these play a vital role in supporting a confident, capable and performancefocused workforce.
Find out more
To explore the Delivering Operational Performance video suite and supporting learning materials visit: https:// www. ciro. org / delivering-operationalperformance-new-cross-industry-learningresources-launched /
16 CIRO | Bulletin 57