North East: Transpennine Route Upgrade
By Jason Wade, Regional Director Northeast, Northern Trains & CIRO Board Member
The North East Council were delighted to host a presentation from Sara Kettlewell, Liam O’ Shaughnessy and Adam Sellers, from the Transpennine Route Upgrade( TRU) team.
The presentation was delivered both in-person and on-line, to provide the best opportunities for members to hear about this significant rail upgrade project.
The team gave an overview of the work done so far and also of the structure of the TRU project team, which operates under an Enterprise model – which is not a legal entity but allows everyone to work together, from a multitude of different organisations.
The project is a whole system – infrastructure, timetable and trains – all of which will deliver an enhanced train service. A complex project, there are 58000 activities on the West side of the project alone!
Customers are at the heart of TRU, with a customer promise of:
• Minimises impact – using diversionary routes – high quality rail replacement
• Peace of mind – keeping customers and colleagues safe, especially during times of disruption- A dedicated Customer Delivery Team is in place to support, providing a permanent resource of experts to help
• Well informed- proactive and clear communication – ensuring all stakeholders are closely involved
• Continuous learning – using Customer Satisfaction scores and direct feedback from customer and colleagues, there will be a series of lessons learned workshops a voice – encouraging open feedback, and uses media such as QR codes, daily surveys, mystery shoppers. There is also focused feedback via specific customers, a customer panel and workshops. We also saw a forward look to the next stage of TRU delivery:
• Stalybridge to Diggle – Transport and Works Act submission
• York to Church Fenton performance
• Resignalling
• Freight development( gauge clearance and passing loops)
• ETCS capability
• Deighton and Ravensthorpe upgrades
The presentation provided a great insight into the project that was then supplemented by a comprehensive Q & A discussion on a number of topics. The North East Council would like to offer their thanks to Sara, Adam and Liam for joining us and delivering a great event.
Visit CIRO TV to view the recording of this event. Need access to the CIRO Members Portal?
Contact us at: membership @ railwayoperators. co. uk
The project is focused on providing customers with
66 CIRO | Bulletin 55