Unlocking the Power of Non-Technical Skills: The everyday habits that keep us safe, effective & well
By Max Bladon FCILT MCIRO, The Mental Wealth Company
We all rely on non-technical skills( NTS) every day, whether we realise it or not. These vital abilities shape how we work, how we make decisions, and how we support one another.
When it comes to safety-critical roles, mastering these skills isn’ t just helpful: it can be lifesaving.
So what exactly are non-technical skills? They’ re the social, cognitive, and personal skills that work alongside technical know-how, helping us carry out tasks effectively and safely. According to the Railway Safety and Standards Board( RSSB), there are seven key categories of NTS, each essential to reducing errors, improving safety, and boosting team performance.
At The Mental Wealth Company, we go one step further adding wellbeing as an eighth category. Why? Because when we’ re mentally and physically well, everything else gets better too.
The 8 Core Non-Technical Skills:
1. Situational Awareness- Staying tuned into your surroundings, anticipating what might happen next.
2. Conscientiousness- Approaching every task with care, consistency, and reliability.
3. Communication- Sharing information clearly and effectively, especially under pressure.
4. Decision Making & Taking Action- Solving problems and making sound decisions when it matters most.
5. Co-operation- Working with others in a respectful, supportive, team-focused way.
6. Workload Management- Handling tasks calmly, prioritising effectively— even when things get busy.
7. Self-Management- Having the inner motivation and confidence to show-up and perform.
8. Maintaining Wellbeing- The foundation that supports all the above— because when we’ re well, we work well.
How Can You Build These Skills?
You don’ t need fancy tools or complex systems. Often simple, everyday wellbeing habits make the biggest difference:
• Prioritise quality sleep
• Take regular breaks to recharge
• Eat foods that fuel your energy
• Stay hydrated throughout the day
• Get moving; whether it’ s a light stroll or more intensive exercise
These small changes can strengthen your other NTS helping you show up at your best, day after day.
Want to Know More?
Our NTS courses are designed to support individuals and teams working in high-pressure environments. To learn more or get in touch, visit: https:// thementalwealthcompany. co. uk / contactus /
34 CIRO | Bulletin 55