Building Confidence, Efficiency and Collaboration: CIRO & RDG Launch New Traincrew Management Development Programme
CIRO, in partnership with Rail Delivery Group( RDG), is proud to introduce the Traincrew Management Development Programme – a new initiative designed to strengthen leadership capability among Traincrew Line Managers across the UK rail industry.
Piloted in spring 2025, the programme offers immersive, scenario-based learning aligned with the latest RDG Guidance Notes and the Traincrew Competency Framework. With a focus on realworld challenges, the course is designed to equip line managers at team, depot, and regional levels with the essential skills to lead confidently in one of the sector’ s most operationally complex and vital roles.
“ For too long we haven’ t sufficiently invested in the development of our Traincrew Leaders. This has to change,” said Chris Jackson, Managing Director of TransPennine Express and Chair of the Traincrew Board.“ This programme will support the current and future cohort of leaders so they feel confident in managing relationships, utilisation, efficiency, and performance. This course, with its blend of in-person and virtual training, will develop our capability to face into the challenges and opportunities of the future.”
A Holistic Approach to Operational Leadership
The programme covers a range of critical topics, including Traincrew Working Arrangements, Resource Planning, and Long-Term Planning. Participants will learn how to deploy and utilise traincrew more efficiently, while also gaining tools to enhance service delivery and operational reliability.
Importantly, the programme doesn’ t stop at technical knowledge. It also addresses the people side of traincrew leadership – including how to work productively in unionised environments and build collaborative relationships with employee and trade union representatives.
By tackling both the day-to-day responsibilities of Traincrew Managers and the wider organisational context in which they operate, the programme aims to enhance decision-making, drive efficiency, and foster stronger cross-network collaboration.
Designed by the Industry, for the Industry
Holly Hancock, Business Development and Projects Manager at CIRO, played a key role in the programme’ s conception and development. She commented:
“ This programme has been carefully built in collaboration with industry partners, and every element is rooted in the day-to-day realities that traincrew managers face. From shaping the course content to piloting it with experienced professionals, our goal has been to create something that is practical, relevant, and genuinely impactful for the individuals and organisations involved.”
A Platform for the Future
The pilot programme has been met with strong support from industry leaders, and we believe would be the foundation for future professional development across the sector. Following its pilot phase, the course will be refined with input from participants and stakeholders, with a view to expanding access in the months ahead. Phil Sherratt, CEO of CIRO, welcomed the pilot and its significance:
“ This programme exemplifies the kind of strategic partnership and forward-thinking development that our industry needs. By investing in the leadership skills of those managing traincrew – one of our most limited but vital resources – we are setting the stage for long-term improvements in operational performance and workforce engagement.”
As CIRO continues to champion excellence in railway operations, initiatives like the Traincrew Management Development Programme reflect its commitment to developing people at every level of the profession.
22 CIRO | Bulletin 55