Tell Us Once - and we will tell the rest
5
Tell Us Once ( TUO ) is a system developed to save bereaved families some time and stress when notifying the relevant government and council departments of the death . It really does enable people to pass on the required information once only and it is then disseminated to all of the departments that need to know .
At the time of registering the death , your Registrar will enrol you onto the Tell Us Once service . You then have 28 days in which to complete the necessary details online or to contact the TUO team by telephone - full up to date contact details for TUO and your unique Reference Number will also be provided in writing for you .
Who is informed ?
• Council Housing
• Housing Benefit
• Council Tax and Benefits Office
• Libraries
• Blue Badge Scheme
• Adult Social Care
• Children ’ s Services
• Collection of payments for Council Services e . g . Assisted refuse / recycling
• Identity and Passport Service for Passport cancellation
• Driver and Vehicle Licensing Agency for Driving Licence cancellation
• Department for Work & Pensions for Pension , Disability and Carers Services
• Jobcentre Plus
• Overseas Health Team
• HM Revenue and Customs for Personal Taxation
• Public Sector and Armed Forces Pension Schemes
• NHS ( England & Wales ) Pensions
• Scottish Public Pensions
• My Civil Service ’ Pension
• Any Armed Forces Pension and / or Compensation Scheme administered by Veterans UK
• Local Government Pension Funds .
Information to have with you when you are ready to upload online or telephone the Tell Us Once team :
• Death Certificate information
• Deceased person ’ s National Insurance Number
• National Insurance Number of the deceased person ’ s surviving wife , husband or civil partner , or their date of birth
• Next of kin ’ s name , address and telephone number
• Information about any benefits and services the deceased may have been receiving e . g . state pension , income support , housing benefit , library card etc .
• Name and address of the person dealing with the deceased ’ s Estate ( if this is different to the next of kin )
• Deceased ’ s driving licence , or driving licence number if the licence is not available
• Deceased ’ s passport , or passport number if passport is not available .
Further details about TUO can be found at www . gov . uk / tell-us-once