For more course tutorials visit www . tutorialrank . com
For more course tutorials visit www . tutorialrank . com
This Tutorial contains 2 Papers
Read the scenario and complete both Part 1 and Part 2 . Part 1
As the director of a community-based mental health agency , you receive a phone call from a school where one of your staff is providing services to a client . The teacher reports that the staff person is very talented , but is not open to feedback and does not tailor her interventions with the client according to his behavior on a specific day . She is also frequently late . This has created conflict between the teacher and the staff person .
Examine this particular case and figure out if services are being provided appropriately . As a director , you gather information from the teacher , the staff person , the family , and anyone else involved in the case .
Create a list of 7 to 10 questions that help guide your information gathering process , covering three basic components of quality assurance :
• Proper provision of service