information gathering process, covering three basic components of quality assurance:
• Proper provision of service
• Client satisfaction with service
• Proper documentation Explain the reasoning behind your chosen questions. Describe how the information gathered from your questions can help to monitor and prevent future fraud and misappropriation of services. Part 2 During the investigation, the teacher revealed to you that the client had just been treated for a communicable disease
• Identify how security was breached in this scenario and explain the impact on confidentiality and services.
• In this circumstance, how would you repair the relationship with the client and preventing it from happening again?
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