Brochures Camp 2016 - Page 57

REFUND POLICY The park district “Good Time Guarantee” Refund Policy does not apply to camps. Refund requests must be made in-person at the Recreation Center of Highland Park during desk hours. All refund requests must be accompanied by a completed camp refund form in order to be considered or processed. We do our best to issue refunds as quickly as possible, yet processing may take between 2-3 weeks. Check refunds generally take approximately two weeks. Credit card refunds are processed within three days of approval, although it may take 6-8 weeks to appear on your statement. Three to Seven Week Camp Session Refund Policy 1. For these sessions, a refund, less a $50 service charge per camper, per camp session, will be given if properly submitted to the park district before February 29 by 5pm. 2. Refund requests properly submitted after February 29 at 5 pm and before May 13 at 5pm will be processed less a $200 service charge per camper. 3. For these sessions, no refunds are granted after May 13 at 5pm. There are no exceptions to this policy. 4. Bus transportation fees are not refundable after April 22 at 5pm. Mini Camp Refund Policy A refund less a $50 service charge per camp session will be given if a camp refund form is submitted to the park district in person before 5pm on Jun 17. No refunds are granted after this date. There are no exceptions to this policy. OTHER POLICIES Insurance The park district does not carry medical or accident insurance for camp program participants, as the cost would make program fees prohibitive. Please review your own health insurance liability plan to be certain that you and your family have the proper coverage. Behavior Management Procedures Participants are expected to exhibit appropriate behavior at all times. Guidelines have been developed to help make our programs safe and enjoyable for all. To learn more about our Behavior Management Procedure, contact 847.831.3810. Information Requests Information regarding participants enrolled in park district programs is confidential. For your family’s safety, staff will not release information to anyone who is not on your household account. Camp 2016 • Park District of Highland Park 57