05
A WAY TO TURN CHALLENGE
INTO OPPORTUNITY
goetzpartners’ work with best-in-class quality organizations across
manufacturing and services sectors shows it is possible to strive for
and to attain zero defects and to ensure that employees shift the
emphasis from QC to QA while being empowered to do so. In this
ideal world, customers are regularly delighted, and QC firefighting
is kept to a minimum; quality is widely recognized as a driver of value
on both revenue and cost dimensions.
ENVISIONING A WORLD-CLASS QUALITY ORGANIZATION
QUALITY
COST
SPEED
Continuously manage
to simultaneously improve
QUALITY, SPEED & COST
Of course, it is one thing for senior executives to acknowledge the
challenges in restoring that balance and quite another for them to
take appropriate action. goetzpartners has developed a set of success
factors that can help bridge that “action gap.” These factors
have been assembled into a coherent five-part framework that quality
chiefs and their colleagues can use to jump-start the necessary
conversations with their leadership teams. Each part of the framework
describes a hallmark of a world-class quality organization.
Taken together, the hallmarks form the basis of a sound strategy
for transforming the quality function and helping the Chief Quality
Officer retain a seat at the strategic table. Let’s look at each in depth: