7
Digitization leans business processes through
automation and reduction of process errors
APPLICATION OF DIGITAL LEAN TOOLS TO THE MANUFACTURING/
SERVICE VALUE CHAIN
PRODUCT/
SERVICE
DEVELOPMENT
Embedded
systems
Advanced
robotics
OPERATIONS/
SERVICE DELIVERY
Real-time
process
monitoring
(rtpm)
LOGISTICS MKT. & SALES SERVICE & SUPPORT
Machine-tomachine
(m2m)
communication
Remote
device
control
Customer
self-service app
à for use case
see next page
REDUCTION IN PROCESS
DURATION BY ELIMINATING
MANUAL PROCESS STEPS
AND INCREASING EFFICIENCY
AT A GLANCE
DIGITAL LEAN TOOLS are
instruments that can be applied
to both the manufacturing and
service value chains to MAXIMIZE
process PRODUCTIVITY and
EFFICIENCY. For example:
• EMBEDDED SYSTEMS and
M2M COMMUNICATION
to streamline interfaces and
information flows between
systems/machines and use
intelligent warehousing
• ADVANCED ROBOTICS to
increase productivity as well
as efficiency and ensure
continuously high
product/service quality
• RTPM to identify and eliminate
errors immediately and prevent
further disruption
• REMOTE DEVICE CONTROL and
CUSTOMER SELF-SERVICE to
automate service and support