Bringing Creativity, Agility, and Efficiency with Generative AI in Industries 24th Edition | Page 104

Driving Healthcare Transformation Through Generative AI
Diagnoses : ST-elevation myocardial infarction of left anterior descending artery ( ICD-10 code I21.4 ) Coronary artery disease ( ICD-10 code I25.10 ) Hypertension ( ICD-10 code I10 ) Hyperlipidemia ( ICD-10 code E78.0 )
Please evaluate Mr . Smith for post-MI management including : Risk factor modification Medical therapy optimization Activity recommendations Further diagnostic testing if appropriate Cardiac rehab referral
Let me know if any additional information is needed . I appreciate your assistance in caring for my patient . Please send consultation notes so I may best coordinate Mr . Smith ' s care .
Sincerely ,
Dr . Jane White 86 Main St . Santa Ana , USA 12345 ( 201 ) 321-6234
3.4 GENAI-ASSISTED INSURANCE CLAIM EXPLANATION
Navigating the intricacies of insurance claims can be a daunting task for patients , often marred by complex terminology and confusing billing codes . Generative AI has the capability to significantly alleviate this issue by generating comprehensible , plain-language summaries of insurance claims . When a claim is processed , the AI system can scrutinize the billing codes , listed services , and other associated data to craft a straightforward explanation . This summary would outline the nature of each medical service , the amount covered by insurance , and any out-ofpocket costs the patient should expect .
In more advanced setups , the AI can even provide contextual insights . For instance , it might highlight unusual scenarios where a typically covered service was not paid for in a particular case or offer suggestions on how patients might minimize future costs . These simplified explanations could be shared with patients through an online portal , mobile application , or directly via email .
By leveraging generative AI in this way , patients are better equipped to understand their medical bills , reducing uncertainty and stress . This not only clarifies the financial aspects of healthcare for patients but also smooths out interactions with healthcare providers and insurance companies by preemptively resolving potential questions or confusions . Therefore , from the patient ' s perspective , generative AI can play a key role in demystifying and simplifying the often-complex process of understanding insurance claims .
Here is a sample generative AI-assisted explanation of insurance benefits for John Smith ' s recent hospitalization :
Journal of Innovation 99