CONTENTS
Jim Canfield 2 Take Your Business To The Next Level
Letter From Steven Tamasi 4
When You Buy BC Medical Grade , 5 You Buy Peace Of Mind
Liz Wiseman 6 Accidental Diminisher
Lean On Me 8
Michael Falcon 10 Customer Loyalty
SwissAssist™ To The Rescue 12 How To Create A Cohesive Company Culture 13
Dr Robert Cialdini 14 Selling Into The Moment
Boston Centerless
Precisi n Matters
PUBLISHER Carle Publishing Inc .
MANAGING EDITOR Erika MacLeod
GRAPHIC DESIGN Carmen M c Kay
CONTENT COORDINATOR
Stacey Cowperthwaite
CONTRIBUTORS Jim Canfield Steven Tamasi Liz Wiseman David Mersereau Michel Falcon Doug Perilli Melissa Weldon Robert Cialdini
ADVERTISING Doug Perilli
PHOTOGRAPHY All images are sourced from Carle Publishing Inc . or iStock . com unless otherwise identified .
Precision Matters Magazine is published by Carle Publishing Inc . All content , copyright © 2018 , Carle Publishing Inc . All rights reserved .
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Welcome to Precision Matters Magazine !
Two thousand eighteen continues to be a “ diamond ” year as we celebrate our 60th year in business . In addition to the lift provided by the robust economy , we are experiencing healthy growth as a result of the new products and services we introduced and organizational developments made over the past few years . With growth , opportunity naturally becomes available for members of our team to advance both personally and professionally . We are investing heavily in training to expand the skills and knowledge of our machine operators and others within the organization .
I am thrilled to bring you the second edition of Precision Matters , which explores the sustainability of Lean Manufacturing and ways to scale a business through building a strong , competitive culture and team . Learn how SwissAssist™ can make your organization more productive without adding resources , by addressing the need for training and technical services for the CNC Swiss screw machining market .
Our success is predicated on the trust we have built with our clients and the support of our supply partners . We are truly appreciative of both and will continue our Lean Quest to grow collaboratively in the years ahead . Please enjoy Precision Matters II !
Steven Tamasi President & CEO