Boston Centerless - Precision Matters Magazine Fall 2018 - Page 3

• • • How frequently do your key people receive coaching? Who does the coaching? When you’re hiring, what tools do you use to identify candidates based on key characteristics? 6. Build An Autonomous Company So you’ve defined your direction and taken meaningful steps to ensure you’re on the path to success. Now what? How do you further improve your existing initiatives? Optimization — or the act of making something (such as a design, system or process) as fully perfect, functional or effective as possible. Small changes often add up to big results, as followers of the Japanese concept, Kaizen (“continual improvement”), can attest. As Fast Company reports, Herman Miller, an American office furniture company best known for producing the Aeron chair, enjoyed a 500 percent increase in productivity and 1,000 percent increase in quality since adopting a Kaizen process of continuous improvement in 1998. Analyze your current structure to find ways to impr ove by considering the following: • What tools do you use to create processes that to produce better results? • What tools do you use to improve your processes (to increase effectiveness, efficiency and profitability)? 7. Celebrate Successes Once you’ve effectively mastered the six tools above, you should be enjoying the fruits of your labor. At this point, it’s important to remember to celebrate each success. Employee morale is vital, and you must ensure your employees feel valued and appreciated. Need a little inspiration? Look to the corporate culture created by Southwest Airlines: According to CEO Gary Kelly, “The difference at Southwest is this: Everything begins and ends with our people. If we keep our employees happy and engaged, they will keep our customers happy, who will reward us with their loyalty. That repeat business helps our bottom line and creates value for our shareholders.” As Bill Catlette and Richard Hadden say in their book, Contented Cows Still Give Better Milk, even though the game may have changed, one “aspect of workspace physics remains rock solid, however: the precept that focused, fully engaged workers produce more and better stuff, yielding better outcomes. Motivated people move faster; they always have and always will.” Bring this final tool into play by asking yourself the following: • How can you make the excitement for winning a part of your culture? • Are you and others in the organization having fun? • Are people enjoying being part of a winning organization? • Are you measuring employee and customer satisfaction? • What do you do with those results? These steps may only be a road map, but with them you will ensure a clear vision for your company’s future. And whether your next steps involve improving profitability, acquiring new businesses or opening offices overseas, you will have the knowledge and experience you need to tackle any growing pains headed your way. Jim Canfield As managing director of CEO Tools, Jim provides winning strategies and business performance tools that empower CEOs to drive profitable growth. He brings a unique blend of past experience, including extensive learning in leadership theory and practice as well as “been there, done that” practical experience running several companies. Jim has a long history of working with CEOs. Prior to joining Aprio and CEO Tools, Jim served as CEO of Renaissance Executive Forums, a leading membership organization for CEOs. He also worked with Vistage, the world’s largest CEO organization, as Chief Learning Officer and VP of west coast operations. He facilitated several CEO groups in Memphis, for which he won a “Chair Excellence” award. Jim has also logged over 10,000 hours as an executive coach, and many more facilitating strategic planning initiatives for CEO and executive clients. 3