BOPDHB Patient Resources Hip and Knee joint replacement book - June 2016 | Page 82
General advice
How to feedback to the Bay of Plenty District
Health Board
Why Feedback?
At the Bay of Plenty District Health Board we understand that being
in a hospital, whether it is youself or for a loved one, can be a very
distressing experience. We welcome feedback as it provides us
with an opportunity to review the services we offer and guides us to
make quality improvements as we strive for health excellence.
Ways to provide Feedback
If you wish to provide feedback, make a compliment, comment or
complaint, there are a number of ways you can do so:
• Speak to any staff member, Nurse, or Doctor
• Speak to Regional Māori Health Services Kai Awhina
(07) 579 8737 or Regional Maori Health Services, Tauranga
Hospital (07) 579 8560 or Te Pou Kokiri Māori Health Services,
Whakatane Hospital (07) 306 0954.
• Complete our “Would you like to tell us something?” form
available throughout the hospital and leave it at any reception
• Phone the Quality & Patient Safety Team by calling the on-call
Quality Coordinator on 021 791 864, or calling the telephone
operator on (07) 579 8000 and ask to be put through to the on-call
Quality Coordinator, or call (07) 579 8176
• Fill out an online form on the BOPDHB website at http://www.
bopdhb.govt.nz/your-dhb/quality-and-patient-safety/feedbackon-patient-care/feedback-on-patient-care-form/
• Write a letter to:
Quality & Patient Safety Administrator
Bay of Plenty District Health Board
Level 2, Tauranga Hospital
Private Bag 12024
Tauranga 3143
• Email the Quality and Patient Safety Administrator on:
[email protected]
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