BOPDHB Patient Resources Fractured Neck of Femur Patient Handbook- May 2015 | Page 55

Why Feedback? At the Bay of Plenty District Health Board we understand that being in a hospital, whether it is youself or for a loved one, can be a very distressing experience. We welcome feedback as it provides us with an opportunity to review the services we offer and guides us to make quality improvements as we strive for health excellence. General advice How to feedback to the Bay of Plenty District Health Board Ways to provide Feedback If you wish to provide feedback, make a compliment, comment or complaint, there are a number of ways you can do so: • Speak to any staff member, Nurse, or Doctor • Speak to Regional Māori Health Services Kai Awhina [phone] or Regional Maori Health Services, Tauranga Hospital [phone] or Te Pou Kokiri Māori Health Services, Whakatane Hospital [phone]. • Complete our “Would you like to tell us something?” form available throughout the hospital and leave it at any reception • Phone the Quality & Patient Safety Team by calling the on-call Quality Coordinator on 021 791 864, or calling the telephone operator on [phone] and ask to be put through to the on-call Quality Coordinator, or call [phone] • Fill out an online form on the BOPDHB website at http://www. bopdhb.govt.nz/your-dhb/quality-and-patient-safety/feedbackon-patient-care/feedback-on-patient-care-form/ • Write a letter to: Quality & Patient Safety Administrator Bay of Plenty District Health Board Level 2, Tauranga Hospital Private Bag 12024 Tauranga 3143 • Email the Quality and Patient Safety Administrator on: [email protected] 53