BOPDHB Checkup December 2017 | Page 27

Choosing a positive attitude
We get what we give…
Down to
them
You get
It’s down
to them
I do
It’s up
to me
Key points
You do
I get
Key points
• If there were one thing you could do, a first step, what would it be?
• What we do will ‘pat us on the back’ or ‘come back to bite us’
• We are more likely to ‘do’ our way out of an issue’ than ‘think’ our
way out of it
Your notes
The choice
cycle
In Your Shoes
• “Every action has an equal and opposing reaction”
• You can have an argument if you want to… but it’s always up to you
For staff to listen to patients, their
families and whānau talking about their
experiences in our care.
Your notes
30 patients and whānau and 50 staff in each
2-hour session.
In Our Shoes
For staff to talk about what it’s like
working here, and how to improve things.
Up to 75 members of staff in each 2-hour session.
All approaches and techniques are © April Strategy LLP
In Leaders’ Shoes
p3
All approaches and techniques are © April Strategy LLP
p10
For leaders to discuss the drivers and
barriers to quality, teamwork and
improvement.
Up to 75 leaders of staff in each 2-hour session.
Why do we wear name badges?
• Coming into hospital is a very personal thing.
• You are in a strange and possibly frightening environment.
• It’s all unfamiliar, and you are possibly scared.
• You don’t know what’s wrong, or you’ve been injured.
• You don’t know what will happen next.
This is the patient’s perspective of coming into our world.
As part of the Creating our Culture programme, patients, their
families and whānau were included in both our surveys and
Listening Week.
Patients told us that it’s important to them to have a lovely first
welcome. To know who they are speaking to and who they are
receiving care from. Our staff have also told us that it’s important
to know who their colleagues are.
It’s been a huge job gathering the names and titles of more
than 3000 people and ensuring the badges will have the correct
information on them. We are looking to get your name badge out
to you in early 2018.
Some staff have expressed concerns about the inclusion of their
surnames (last name). Whilst most staff and patients believe it’s
important to have both names on the badges, we are taking these
concerns very seriously. We have put in place a process where
staff who are concerned about the inclusion of their last name, can
apply to the Health & Safety Governance Group for consideration
of an exception. For further information see our Health & Safety
page on OnePlace.
With the DHB adoption of these name badges, we’ll be responding
to our communities’ feedback and helping ensure they have a
lovely first interaction, and feel safe in our care.
Hearing our patients’ voices, together with what staff were saying,
it was the recommendation of those staff attending the Staff
Engagement and Culture reunion in May 2017, that all staff wear a
visible name badge, in addition to their access/security cards.
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