CEO’s Year in Review
As I write this review for the 2011/12 year, themes emerge which show the Bay of Plenty District Health Board
(DHB) as an organisation that is innovative and creative in how it has addressed the challenges and changed
over the past year.
We have:
adopted new core values CARE
completed Project LEO (the development of the Tauranga site)
begun Project Waka (the development of the Whakatane site)
seen positive results from workplace partnerships
adopted innovation and creativity in the workplace.
CARE
Compassion, Attitude, Responsiveness and Excellence are the newly adopted values of the Bay of Plenty DHB.
These values collectively give us the acronym CARE.
CARE is memorable and easily defined into the work of the organisation by staff.
Associated with CARE is the work that began in 2012 to put the patient at the centre of their own care.
Various projects will be part of this work, including looking at how we share information with patients, making
our information more patient friendly, extending our patient advocacy service with volunteer patients’
advisors and appointing a Patient Advisory Group.
Partnerships
A partnership between the New Zealand Nurses Organisation (NZNO) and the Bay of Plenty DHB has grown
into a whole of organisation partnership that has led to improved service delivery, cut costs, reduced nurses’
sick leave and improved nursing staff engagement.
The success of this partnership is summed up as the partners having found trust through joint decision making,
sharing information, sharing ownership of problems and pushing decision making down to the lowest levels
practicable.
Not only do we have a partnership between the Bay of Plenty DHB and the NZNO, we now also have
partnership projects with the Professional Services Association (PSA).
Another partnership that has shown dramatic results for the Bay of Plenty DHB is the ACC Partnership
Programme. Under this programme we have self-managed our ACC claims for work related accidents resulting
in a 95 per cent rebate of the annual ACC levy.
The cost benefit in passing the ACC audit at the tertiary level is a levy rebate of $1.1 million a year for the next
two years. A further benefit has been that we have reduced our ACC claims cost to $86,060 through reducing
the number and seriousness of accidents and having an effective return to work process in place.
Another partnership between the Bay of Plenty DHB, and the Project Hope Community Trust resulted in the
opening of the Whakatane Renal Unit. Six dialysis stations means that six patients can be treated at a time.
The Unit has the capacity to treat two shifts of patients per day, six days a week, treating 24 dialysis patients in
total, and will open more shifts as patient demand increases.
3
3